To create products that customers love and can’t live without, product managers need to grasp how different types of users engage with their products and features. They need to ask questions like: Which user segments are adopting a new feature at high rates and which ones are sluggish? How can I consolidate various user data […]
The post Trends Fosters Improved Insights and In-App Analysis appeared first on Pendo Blog.
Creating an approach for the new European regulations has been a daunting task for many software companies. But not necessarily for Zmags. Using Pendo, the team is getting the required information in front of each and every customer and keeping detailed documentation to comply with the new laws. Zmags initially purchased Pendo to offer users […]
The post Zmags Saved Six Weeks of Development Using Pendo to Execute GDPR Strategy appeared first on Pendo Blog.
At Pendo, the product and engineering teams use Confluence for almost all knowledge sharing. An idea might start in a meeting or Slack thread but it’s not canon until we’ve captured and shared it in a Confluence doc. It’s the cauldron where data from a variety of sources get mixed into the message—the purpose—of what […]
The post Why We Built Pendo Reports for Confluence appeared first on Pendo Blog.
Pendo customers can now understand and guide users across multi-app portfolios; democratize guide authoring with a new visual design studio; and utilize Pendo in the most demanding enterprise use cases. RALEIGH, NC AND CLEVELAND — OCT 2, 2018 — Pendo, creator of the leading product cloud for digital products and data-driven product teams, today announced […]
The post Pendo Announces New Features to Power Multi-App Product Portfolios appeared first on Pendo Blog.
This new feature shifts focus from individual apps to multi-app portfolios allowing large companies to understand and guide their users across their entire product portfolio. Larger companies tend to have larger application portfolios. And in many cases, their customers use more than one app. So it only figures that these companies want to understand and […]
The post Introducing Integrated Multi-App Analytics appeared first on Pendo Blog.
Introducing retention analytics from Pendo In the SaaS industry and frankly for any digital product, retention is one of the most important measurements for product and growth teams. It’s a great proxy for customer value. If users keep using a product, they must be getting some value from it. Pendo’s new Retention Analytics feature makes […]
The post See You Soon, Right? appeared first on Pendo Blog.
With new integration, Pendo supports Zendesk’s mission to empower organizations to improve customer engagement and better understand their customers. Read the full announcement: RALEIGH, NC AND SAN FRANCISCO — NOVEMBER 13, 2018 — Pendo, creator of the leading product cloud for digital products and data-driven product teams, today announced an expanded partnership with Zendesk to […]
The post Pendo Announces New Zendesk Integration to Improve Customer Success and Support appeared first on Pendo Blog.
We’re excited to announce the inaugural Feature Adoption Report and four new analytics features that give product teams new ways to surface user insights and consume data. Read the release below: ——- SAN JOSE, Calif. AND RALEIGH, N.C. — FEBRUARY 5, 2019 — Pendo, creator of the leading product cloud for digital products and data-driven […]
The post Pendo Data Suggests $29.5 Billion in Global Cloud R&D Investment Squandered When Software Features Go Unused appeared first on Pendo Blog.
Too often, product decisions are driven by instinct, anecdote, or the vocal minority of customers who make the most noise. These inputs are important, but just one of many that go into product decisions, and these decisions should drive to one overarching goal: revenue. The low-hanging fruit is protecting the revenue you already have. Enter […]
The post Show Me the Money: Revenue Insights Lets You Run Product Like a Business appeared first on Pendo Blog.
When building a new product from scratch, it’s often the early decisions that matter most. These are the foundations that you build upon, the choices that you often cannot take back. As the first employee hired at Pendo, I’ve seen the product change and grow over time. But one thing hasn’t changed: our focus on […]
The post The Future is Retro: How One Early Product Decision Made All the Difference at Pendo appeared first on Pendo Blog.
